Frequently Asked Questions

For real-money play, you register on the operator's platform with your legal name, date of birth, address, email and phone number, then complete identity verification. On this website you can also open a free profile with your name, email, mobile number and date of birth to save favourite games and keep limit reminders. The profile holds no money and is not a gaming account. The full process is set out on How It Works.

You must be at least 18 years old to gamble online in Alberta. The age confirmation on this website is only a first check; the operator verifies your age against your ID before any real-money play. Accounts belonging to anyone under 18 are closed.

Anyone aged 18 or older who can pass identity verification and is physically in Alberta while playing can register for real money. You do not have to live in Alberta, but location is checked every time you play. People who are self-excluded, or barred under AGLC rules, cannot open an account.

No. Each person may hold only one real-money account, and identity checks are designed to find duplicates. If a second account is found, the operator can close it and void related bets under its terms. The same rule applies to profiles on this website. See the Terms and Conditions.

Regulated operators in Alberta must confirm the age and identity of every customer. Verification keeps under-age players out, stops people from opening several accounts and helps prevent fraud and money laundering under federal law. It also protects you, because no one else can withdraw money in your name.

Usually a valid government-issued photo ID, such as a driver's licence, passport or Alberta identification card, and sometimes a recent proof of address like a utility bill or bank statement. The operator may also ask for proof that a payment method belongs to you. The exact list is shown in your account when a document is requested; this website never asks you to upload ID.

The operator checks your location when you sign in and during play, using your IP address, device geolocation, nearby Wi-Fi networks and mobile location services. You may need to allow location access in your browser or app. VPNs and proxies cause the check to fail. The methods are explained on How It Works.

Options for Alberta players include Interac e-Transfer, Visa, Mastercard, iDebit, debit cards and bank transfer (EFT). Some methods work for deposits only and others for withdrawals as well. The methods available on your account, and any limits, are confirmed in the operator's cashier. All amounts are in CAD.

Sign in to your verified account on the operator's platform, open the cashier, pick a method and enter the amount in CAD. The payment must come from an account in your own name. Any deposit limit you have set is applied automatically. This website does not take deposits.

Open the cashier on the operator's platform, choose Withdraw, select a method and enter the amount. Your identity must be verified first, and winnings normally go back to a method you have already used or to a bank account in your name. Card deposits may need to be withdrawn by another method, such as Interac e-Transfer or EFT.

Timing depends on the method, on whether your account is fully verified and on any security or anti-money laundering checks. The operator shows the expected processing time for each method in its cashier when you make the request. We do not publish fixed times here because they can change; for a delayed withdrawal, contact the operator's support from inside your account.

The catalogue covers slots such as Gonzo's Quest and Bonanza Megaways, table games including blackjack, roulette, baccarat and video poker, live dealer tables and jackpot games. Titles are added and removed over time, so the operator's lobby shows the current list. Each game includes its rules and paytable.

Yes. Most games run in the browser on phones and tablets, and this website is designed for small screens too. On a mobile device you will need to allow location services so the operator can confirm you are in Alberta. A stable connection helps, especially for live dealer games.

Yes. Live tables stream a real dealer from a studio and include blackjack, roulette and baccarat, as well as game-show formats like Lightning Roulette, Infinite Blackjack and Mega Ball. Table limits and opening hours are shown in each table. Browse the live casino section.

This website has a free practice bingo card on the home page. It involves no money and is there to show how numbers are called and marked. Whether free-play versions of casino games are offered is shown on the operator's platform, game by game. Remember that free play does not predict results in real-money games.

Online bingo works like a bingo hall on a screen: you buy cards for a scheduled game, numbers are drawn at random and the first player to complete the pattern wins. Rooms run to set start times, so you play alongside other people. It is a large part of the Delta brand, which began in bingo halls with Delta Bingo & Gaming.

Choose a room, check the card price, pattern and prize rules, and buy the number of cards you want before the game begins. Numbers are called and marked automatically, so you do not miss one. If several players complete the pattern on the same call, the prize is split. Try the free practice card on the home page first.

Formats include 90-ball and 75-ball rooms, bingo titles such as The Bingo Spot, Slingo games that combine a bingo card with a reel, and the Upik8 format listed in the reference catalogue. Rooms and schedules change, so the operator's bingo lobby shows what is running now. See the bingo section for an overview.

In your operator account, open the responsible gaming settings and choose a daily, weekly or monthly deposit limit. Lowering it takes effect at once, while raising it only applies after a cooling-off period. You can also record a limit reminder in your profile here, where an increase waits 7 days. More on deposit limits.

Use the time-out option in the operator's responsible gaming settings to block real-money play for a fixed period. You can also use Take a break in the account panel of your profile here to keep a dated record of your decision. If you need longer than a short break, consider self-exclusion. See Gaming Breaks.

You can self-exclude with the operator from your account, or register with the AGLC centralized self-exclusion program, which covers regulated gaming sites across Alberta. Your profile on this website also lets you submit a self-exclusion request for your records. For confidential support, call the Alberta Health Services Addiction Helpline at 1-866-332-2322 or dial 211. Details on Self-Exclusion.

For questions about this website or your profile, use the form on Contact Us or email support@deltacasinoco.slonik.store; we reply by email. Questions about a real-money account, deposit or withdrawal are handled by the operator's support team inside your account. Privacy requests go to the operator's Privacy Officer at Privacy@deltabingo.com or +1 905-842-8070.